Wednesday, April 2, 2014

Say It With Chocolate Chips Cookies

The expression is, “You catch more flies with honey than with vinegar.”  I have to say, I am a firm believer in this.  For several months I sent emails, called on the phone, sent faxes and wrote letters.  I explained my position.  I got frustrated, expressed anger and did everything humanly possible to get results.

Well, I thought I did everything possible.  Then one morning it dawned on me to bake some chocolate chips cookies, drive my car and go directly to the place of business.  I was greeted with smiles, escorted through doors, placed at a desk, and was given the star treatment.

Within 2 weeks all paper work was completed, my complaints addressed and I received the results I was looking for.

Had I thought of my plan earlier, I would have avoided much frustration and stress.  However, if I did that, I would NOT have learned a very powerful lesson.  Most people are immune to complaints and impatience.  They hear them all the time, so it starts to sound like, “Blah, blah, blah.”  However, what they aren’t used to is someone appreciating them.

Now, you don’t really have to bake cookies in all instances (however, they don’t hurt).  Sometimes simply acknowledging that someone is busy.  Telling someone you appreciate his or her time.  Telling someone their hair looks great can actually get the same results.  What you are doing is noticing them as ‘people’.  Not as an ‘institution’.  There is an enormous difference.

So, the next time you are looking to get someone’s attention, try a little sugar or honey, or better yet, chocolate chip cookies.