The expression is, “You catch
more flies with honey than with vinegar.”
I have to say, I am a firm believer in this. For several months I sent emails, called on
the phone, sent faxes and wrote letters.
I explained my position. I got
frustrated, expressed anger and did everything humanly possible to get results.
Well, I thought I did
everything possible. Then one morning it
dawned on me to bake some chocolate chips cookies, drive my car and go directly
to the place of business. I was greeted
with smiles, escorted through doors, placed at a desk, and was given the star
treatment.
Within 2 weeks all paper work
was completed, my complaints addressed and I received the results I was looking
for.
Had I thought of my plan
earlier, I would have avoided much frustration and stress. However, if I did that, I would NOT have
learned a very powerful lesson. Most
people are immune to complaints and impatience.
They hear them all the time, so it starts to sound like, “Blah, blah,
blah.” However, what they aren’t used to
is someone appreciating them.
Now, you don’t really have to
bake cookies in all instances (however, they don’t hurt). Sometimes simply acknowledging that someone
is busy. Telling someone you appreciate
his or her time. Telling someone their
hair looks great can actually get the same results. What you are doing is noticing them as
‘people’. Not as an ‘institution’. There is an enormous difference.
So, the next time you are
looking to get someone’s attention, try a little sugar or honey, or better yet,
chocolate chip cookies.
Agree?
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